This post combines both KBA’s since your need to allow root to login and enable SSH in order to grab the VMware vRealize Infrastructure Navigator (VIN) support diagnostic logs. I am running verison 220.127.116.11 of VIN.
Taken from ..
https://kb.vmware.com/kb/2126791 Enabling SSH and permitting root login in VMware vRealize Infrastructure Navigator (2126791)
https://kb.vmware.com/kb/2040467 Collecting diagnostic information for VMware vRealize Infrastructure Navigator (2040467)
Click the “insert” key on your keyboard.
Use the arrow keys to move the end of the word “no” and hit the backspace key twice. Then type in “yes“.
Hit the Escape key. Type in: :wq! and hit the Enter key.
You can validate by typeing in:
cat /etc/ssh/sshd_config | grep PermitRootLogin
Run this command: chkconfig sshd on
to allow sshd to automatically start on a reboot of VIN. Not recommended for security reasons as you can always login the the VIN VM’s console and run: service sshd start
Download a copy of https://winscp.net/eng/download.php
SCP into the VIN VM with the root account. Change into the /opt/vadm-engine/bin folder.
Drag and drop or right-click to download the vadm_server_support_package_***.tgz file to your PC so you can upload to VMware’s Support site.
You can also download a copy of the support_package.sh you ran to poke around to see what commands were run. Then extract the tgz with 7-zip to see all of the files the VMware techs will parse through. Make sure not to type in any passwords by mistake as /sys_files/.bash_history is in the log bundle.